An AI Voice Agent is a technology that understands and responds in natural language to handle customer conversations. Unlike a simple IVR ("Press 1 for sales"), it doesn't trap customers in rigid menus. It understands intent, answers complex questions, and engages in a two-way dialogue to resolve issues, just like a human agent.

No. We use the latest Text-to-Speech (TTS) and Natural Language Understanding (NLU) technologies. This allows our agents to have fluid, human-like conversations with natural intonation. Our goal is to provide an experience where your customers feel heard and understood, not like they're talking to a machine.

Our Voice Agents can automate a wide range of repetitive and time-consuming tasks 24/7. Key capabilities include: <br> • Answering FAQs (e.g., business hours, location) <br> • Booking, canceling, and rescheduling appointments <br> • Checking order status and tracking shipments <br> • Qualifying new leads with outbound calls <br> • Conducting surveys and gathering customer feedback

This is one of our system's core strengths. If the agent cannot answer a question, or if the customer specifically asks to speak with a person, the call is seamlessly and instantly transferred to the correct department or live agent. It also forwards a summary of the conversation, so the customer doesn't have to repeat themselves.

A basic setup can typically be completed within a few days, allowing your agent to start handling calls quickly. Our platform is designed to be flexible and integration-friendly. It can easily connect with popular CRMs, calendars, and other business tools via APIs to ensure all your operations work in harmony.

Our pricing is flexible and scales with your needs. The cost structure depends on your current phone infrastructure, breaking down into two main scenarios:

1. If You Have an Existing VoIP/Virtual PBX: This is the most efficient method. Your calls are routed to the agent via your existing VoIP line.

Your costs are:

• The AI Voice Agent Service Fee (usage-based).

• Your existing fees to your VoIP provider.

2. If You Use a Landline/GSM Line (without VoIP): In this case, your existing line is forwarded to a VoIP number we provide. Your costs are:

• The AI Voice Agent Service Fee.

• A VoIP Platform Fee for the line we manage.

• A Call Forwarding Fee, which is charged by your mobile operator.

For a detailed quote tailored to your needs, please contact our team.